Privacy Policy | Terms & Conditions

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Privacy Policy & Terms and Conditions

Black & White Plumbing

Effective Date: 12 May 2025

Privacy Policy

Black & White Plumbing (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

By using this website, submitting an enquiry, booking a service, or communicating with us, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect personal information including:

Full name
Phone number
Email address
Property address
Billing information
Service details and enquiry information
Website usage data and IP address

How We Collect Information

Information may be collected when you:

Submit a contact form
Request a quote
Book plumbing services
Call, SMS or email us
Interact with our website, advertisements or social media pages

How We Use Your Information

We may use your information to:

Respond to enquiries
Provide plumbing services
Send quotes and invoices
Schedule appointments
Improve our website and services
Send marketing communications and promotions
Comply with legal obligations

Marketing Communications

By submitting your information through our website or advertising forms, you consent to receive communications from Black & White Plumbing via:

Phone calls
SMS messages
Emails

Some communications may be automated or AI-assisted.

You may opt out of marketing communications at any time by contacting us or using unsubscribe links where available.

Disclosure of Information

We may share information with trusted third-party providers including:

Payment processors
CRM and booking systems
Marketing and advertising platforms
Website hosting providers
Contractors and service providers assisting our business operations

We do not sell your personal information.

Website Analytics & Cookies

Our website may use cookies, tracking pixels and analytics tools including Google Analytics and Meta/Facebook tracking technologies to improve user experience and advertising performance.

These technologies may collect anonymised browsing data and behaviour information.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

However, no internet transmission is completely secure and we cannot guarantee absolute security.

Access & Correction

You may request access to or correction of your personal information by contacting us directly.

Contact

For privacy-related enquiries, please contact:

Black & White Plumbing
Website: www.blackandwhiteplumbing.com.au

Terms & Conditions

Website Use

By accessing this website, you agree to comply with these Terms & Conditions and all applicable laws and regulations.

If you do not agree with these terms, please do not use this website.

Services & Quotes

All quotes provided by Black & White Plumbing are subject to:

Site inspection where required
Availability of materials and labour
Changes in scope of work
Additional unforeseen work or repairs

Quotes are valid for the period specified on the quotation unless otherwise stated.

Plumbing Services

While we take reasonable care and skill in providing our services, plumbing work may uncover existing faults, hidden damage, deterioration or non-compliant installations that were not visible prior to commencement.

Additional work required will be discussed with the client before proceeding where possible.

Payments

Payment terms may vary depending on the project or service provided.

Unless otherwise agreed:

Payment is due upon completion of work
Deposits may be required for larger projects
Late payments may incur additional fees or debt recovery costs

Cancellations

Appointments cancelled without reasonable notice may incur cancellation fees, particularly where materials, scheduling or labour allocation has already occurred.

Warranty & Liability

We provide workmanship warranties in accordance with Australian Consumer Law.

To the maximum extent permitted by law:

We are not liable for indirect or consequential losses
We are not responsible for delays caused by weather, supplier shortages, access issues or events beyond our control
Customers are responsible for ensuring safe and reasonable access to the property

Nothing in these terms excludes rights under Australian Consumer Law.

Intellectual Property

All content on this website including logos, graphics, text, branding and images remains the property of Black & White Plumbing unless otherwise stated.

Content may not be copied, reproduced or distributed without written permission.